Return and Refunds

RETURN & REFUND POLICY

Last updated: June 25, 2026

We want you to love what you ordered. If something isn't right, we're here to help. Please read our policy below carefully before initiating a return.

1. RETURN WINDOW

We have a 14-day return policy — you have 14 days after receiving your item to request a return. After this window, we are unable to accept returns or issue refunds.

2. ELIGIBILITY

To be eligible for a return, your item must be:

In the same condition as received — unworn, unused, and with tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

3. NON-RETURNABLE ITEMS

The following items cannot be returned:

Print-on-Demand (POD) items — custom-printed apparel and accessories are made to order and are non-returnable unless they arrive damaged or defective
Sale items and gift cards
Locally sourced or handmade items (may be eligible for exchange depending on the reason)
Perishable goods, personalized/custom orders, and personal care products
Hazardous materials, flammable liquids, or gases

If you're unsure whether your item qualifies, please contact us before initiating a return.

4. DAMAGES & DEFECTIVE ITEMS

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at customercare@treasuretrovecreations.shop with photos of the issue so we can evaluate and make it right. Damaged or defective POD items will be reprinted or refunded at no cost to you.

5. HOW TO START A RETURN

To initiate a return, email us at customercare@treasuretrovecreations.shop. Once your request is reviewed and accepted, we will provide a return shipping address and instructions. Items sent back without prior approval will not be accepted.

6. EXCHANGES

The fastest way to get the right item is to return your original purchase (once accepted) and place a new order separately. For locally sourced or Bahamian-made items, exchanges may be arranged on a case-by-case basis — please contact us to discuss.

7. REFUNDS

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If 15 business days have passed since approval and you haven't received your refund, contact us at customercare@treasuretrovecreations.shop.

8. EUROPEAN UNION CUSTOMERS

If your order is shipped into the European Union, you have the right to cancel or return within 14 days for any reason, without justification. Items must be unworn, unused, with tags, and in original packaging, with proof of purchase.