Shipping Policy

SHIPPING POLICY

Last updated: June 25, 2026

Thank you for shopping with Treasure Trove Creations! Please read our shipping policy carefully so you know what to expect when placing your order.

1. ORDER PROCESSING TIME

All orders are processed within 1–3 business days, excluding weekends and Bahamian public holidays.

Print-on-Demand (POD) Items: Products that are custom printed (apparel, accessories, etc.) require an additional 3–7 business days for production before they are shipped. Total fulfillment time for POD items is typically 7–14 business days before delivery begins.

Stocked/Non-POD Items: Items fulfilled from our local Nassau inventory or 3PL partner are processed and shipped within the standard 1–3 business day window.

Once your order has shipped, you will receive a tracking number via email.

2. SHIPPING OPTIONS & RATES

Local (Nassau & New Providence):

Local Delivery (3–5 Days): $5
Free Local Pickup: Available

Family Islands (Bahamas):

Family Island Shipping (1–2 Days after dispatch): $5–$15

United States (Domestic):

Standard Shipping (5–8 Business Days): $5–$12
Express Shipping (3 Business Days): $15–$25

International:

International Standard (2–4 Weeks): $25
International Express (1–2 Weeks): $39

Exact shipping costs are confirmed at checkout and may vary based on order weight and destination.

3. CUSTOMS, DUTIES & IMPORT FEES

For orders shipping internationally (including orders shipped to the Bahamas from the United States), customs duties, import taxes, and fees may apply upon delivery. These charges are determined by your local customs authority and are the sole responsibility of the customer. Treasure Trove Creations is not responsible for delays caused by customs processing.

4. THIRD-PARTY FULFILLMENT

Some orders — particularly POD items — are fulfilled through third-party fulfillment centers based in the United States. This may result in slightly longer processing times or separate shipments if your order contains both POD and non-POD items. You will be notified if your order ships in multiple packages.

5. CANCELLATIONS

Once an order is submitted, processing begins immediately and the order cannot be canceled. If you have questions about your order, please contact us as soon as possible and we will do our best to assist.

6. DELAYED ORDERS

In the case of processing delays on our end, customers will have the option to cancel for a full refund within 4 business days. Delays caused by shipping carriers or customs are outside our control and do not fall under our liability. For carrier-related delays, please contact the shipping provider directly using your tracking number.

7. DAMAGED OR LOST ORDERS

Treasure Trove Creations is not liable for lost or damaged products once an order has been handed to the shipping carrier. If your order arrives damaged, please contact us at customercare@treasuretrovecreations.shop and we will assist you in filing a claim with the carrier.

8. SHIPPING RESTRICTIONS

Orders cannot be shipped to P.O. boxes.
Certain items may be restricted from air shipment per TSA regulations. If applicable, an alternative shipping method will be arranged.

9. RETURNS

Returns are accepted within 14 days of the original purchase date. Items must be returned unused and in original condition. Sale items and locally sourced items are not eligible for returns but may be exchanged depending on the reason. POD items are non-returnable unless they arrive damaged or defective.